In Germany, reducing bureaucracy and being closer to the citizens have been popular buzzwords for years - behind them are approaches to a modernisation of administration and digitisation in order to take into account the increased requirements of citizens, but also demographic change. This means that the public sector is going through a period of change: Expectations of economic efficiency, service and increasingly digital offerings from public-sector institutions are higher than ever before.
These developments make it necessary to review public institutions, their structures and processes - again and again, preferably at regular, not too long intervals. Because there are always technical and process innovations that should be taken into account. This applies at all administrative levels: for the federal government, the states and the municipalities as well as for their subordinate organisations.
The frame conditions for implementation and the desired success are not insignificantly different from those in the private sector: room to manoeuvre is restricted in many ways by legal requirements and aspects of the common good are often more important than economic ones.
Process optimisation in public administration
Public administration is under strong cost pressure. The range of services must be expanded and improved, processes are to be digitalised and workflows accelerated - if possible, while at the same time streamlining the administration and this with a very limited, stagnating or even shrinking budget. Instead of new jobs, the focus lies on increasing efficiency and economy measures in order to provide the desired (additional) services. The public administration is therefore encouraged to analyse and critically question its structures and processes. A continuous rethinking of the existing organisation and an increased customer orientation are necessary in order to be prepared for the future.
Whether town hall or hospital, public utility or transport company, school or day-care centre, theatre or museum: REFA International AG is the ideal partner for the public sector and owner-operated municipal enterprises Thanks to their well-founded theoretical knowledge and, in particular, due to their own predominantly long-term professional experience in public administration, our consultants know the challenges of the sector and are very familiar with the problems. In addition, they continuously develop their know-how through a large number of consulting projects in the public sector and keep up to date with the latest state of knowledge.
Our range of services for the public administration includes these topics, among others:
- Personnel requirement assessment
- Process optimisations
- Organisational examinations
- Analyses of the actual state by means of Activity samplings;
- Coaching for reorganisations.
Our consulting experts provide you with comprehensive support in overcoming current and future challenges. They provide you with practicable and integrated solutions that cover all relevant dimensions: from the professional, organisational and technical conception to their implementation.
Bettina Dirks
